Warranty, Refunds & Resizing

Our moissanites are created to withstand the test of time, and are classified as 'forever moissanites' giving you peace of mind that your luxurious piece will last well into the future. We offer a lifetime guarantee on the brilliance, fire and clarity of our moissanites. 

Our bands and settings have a 12 month jewellers warranty. 

Our warranty does not cover damage as a result of improper use, handling or care of any SOHO piece. 

Our warranty does not cover theft or loss of stone. We strongly recommend you ensure your SOHO piece with an independent insurer. 

Our liability for failure to comply with a consumer guarantee is limited to:

- The replacement of the goods or the supply of equivalent goods (or the payment of the cost of the repair)

or

- The repair of the goods (or the payment of the cost of the repair)

and will determine, in our sole discretion, whether replacement or repair will be offered. 

Any alterations or treatments to your SOHO piece will void the warranty. 

The warranty is not transferable and only applied to original purchaser. 

You must retain your original receipt. 

Please choose carefully, as each of our pieces are made to order based on your specifications. We do not accept 'change of mind' returns or refunds on any of our pieces. 

SOHO Jewellers reserves the right to refuse an exchange or refund to any client if:

- There is any sign of wear of the piece

- It is made to order

- It has undergone resizing according to your measurements

- The wrong size was provided by the client

- The client has had a 'change of mind'

- Any faults can be corrected by our jeweller

- There are signs that indicate the client has mishandled or intentionally defiled with the piece. 

We ask that you please consider all details of your jewellery piece carefully before making your purchase - our team is available and happy to answer any questions and clarify any queries you may have prior to ordering. 

If your ring is not the correct size, we can arrange a resize for you. 

Please contact us at info@sohojewellery.com.au to start this process. 

The fee for resizing starts at $60 plus postage